Methven Ltd Australia - Guarantee
Methven Australia Pty Ltd ABN 15 104 813 390 of 16 Gipps Street, Collingwood, Melbourne VIC 3066 Australia (phone: 1300 638 483) (Methven) provides the following warranty for all tapware, showers and valves purchased in Australia for use in domestic residential (indoor) or commercial (indoor) installations (Goods). Commercial installations are all non-residential installations including hotels, motels, factories, schools, hospitals, restaurants and aged care facilities.
1. Warranty Statement
(a) If during the applicable warranty period set out in section 2 below (Warranty Periods), a Good has a material defect which arose in the course of manufacture then, subject to the warranty conditions in section 3 below being met, you may submit a warranty claim to Methven by email: , by calling Customer Care Australia on ph: 1300 368 483 or by mail to 16 Gipps Street, Collingwood, Melbourne VIC 3066. Methven may require you to return the Good, and you must pay the expenses for such return.
(b) Methven will (at its cost) either repair or replace (at Methven’s option) the Good. Methven will pay the expense for shipment of the repaired or replaced Good to you.
(c) This warranty is applicable only on Goods purchased and installed in Australia.
(d) Your rights under this warranty are in addition to and do not in any way affect any other rights or remedies that you have under any law which relates to the Goods.
(e) Our Goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Goods repaired or replaced if the Goods fail to be of acceptable quality and the failure does not amount to a major failure.
2. Warranty Periods:
Domestic / Residential:
Methven and Satinjet: Lifetime Replacement Warranty for the lifetime of the original purchaser.
Flexispray: 25 year Replacement Warranty.
Methven: 5 Years Replacement Warranty.
Satinjet: 15 Years Replacement Warranty.
Flexispray: 1 Year Replacement Warranty.
(Note: 1 Year for washers, "O" rings, powder coating, gold plating, lip and other seals for all brands for domestic/residential and commercial)
Domestic / Residential:
Methven: 15 Years Parts & Labour /15 Years Cartridge Replacement.
Fastflow: 5 Years Parts & Labour / 15 Years Cartridge Replacement.
Flexispray: 5 Years Parts & Labour/ 15 Years Cartridge Replacement.
Deva: 1 Year Parts & Labour/ 5 Years Cartridge Replacement.
Methven: 5 Years Parts & Labour / 10 Years Cartridge Replacement.
Fastflow: 1 Year Parts & Labour / 5 Years Cartridge Replacement.
Flexispray: 1 Year Parts & Labour/ 5 Years Cartridge Replacement.
Deva: 1 Year Parts & Labour/ 1 Year Cartridge Replacement.
(Note: 1 Year for washers, "O" rings, powder coating, gold plating, lip and other seals, and all pull out sink mixer hoses and handsets for all brands for domestic/residential and commercial.)
Nefa Valves Warranty: 5 Years from the date of manufacture. The date of manufacture is marked on the valve, represented by a five digit number. The first two digits of the date of manufacture refer to the last two digits of the year of manufacture. The remaining three digits refer to the numerical day of the year in which the valve was manufactured (for example, 30 June 2007 would be represented as 07181).
3. Warranty Conditions:
The Methven warranty set out in the Warranty Statement above (other than sections 1(d) and 1(e)) is subject to the following conditions, and accordingly shall not apply if:
(a) The Good was not new as at the date of purchase or proof of purchase details (such as invoice or receipt) are not provided.
(b) There is a failure to follow Methven's installation instructions, evidence cannot be provided that the Good was installed by a licensed plumber or the Good is used other than in accordance with Methven specifications.
(c) Repair work is performed on the relevant Good by a person other than Methven, its authorized service agents or any plumber who has not received authorisation from Methven prior to proceeding with the work.
(d) Applicable statutes or regulations relating to public health are not observed.
(e) Standards or regulations governing sewerage, plumbing, water supply and gas applicable to the location of the particular plumbing installation are not observed. This includes (without limitation) the Australian Standards (AS/NZ 3500.1-2003, Clause 3.3.4) which specify that water pressure must be limited to 500 kpa on any new home, extension or renovation. The recommended operating pressure for tapware is between 150-500 kpa (with the maximum pressure to be at 500 kpa).
(f) Harsh detergents or abrasive cleaners are used on any finishes of the Good.
(g) The Good is not installed in accordance with the relevant Australian Standards and Plumbing Codes.
(h) The Good has been tampered with or repaired (other than by or on behalf of Methven) in any way.
(i) The Good has been damaged by misuse, accident or neglect.
(j) The Good has discolouration, corrosion or rusting from ‘hard’ water and/or other environmental factors.