Standard Warranty
Warranty statement - Methven Ltd Australia
The following warranty statement shall apply to all tapware and valving supplied to the Australian market. This includes, as stated, Methven’s responsibility to the customer regarding all other statutory and regulatory requirements.
Warranty statement
Where tapware, showers and valves are purchased for use in domestic residential or commercial installations, in addition to any other right or remedy which the purchaser or end user may have under any relevant consumer protection legislation, Methven undertakes to either repair or replace (at its option) the tapware, shower or valve, if it is discovered that such tapware, shower or valve contains a material defect which arose in the course of manufacture. Commercial installations include Hotels, Motels, Factories, Schools, Hospitals, Restaurants and Aged Care facilities.
The Methven product warranty is applicable only on product purchased and installed in the specific country where the original purchase was made.
Shower Warranty
Domestic / Residential
Methven Lifetime Replacement Warranty
Satinjet Lifetime Replacement Warranty
Commercial
Methven 5 Years Replacement Warranty
Satinjet 15 Years Replacement Warranty
Note: 12 months for washers, "O" rings, powder coating, gold plating, lip and other seals for all brands.
Tapware Warranty
Methven 15 Years Parts & Labour /15 Years Cartridge Replacement
Fastflow 5 Years Parts & Labour / 15 Years Cartridge Replacement
Parahealth 5 Years Parts & Labour / 15 Years Cartridge Replacement
The Australian Standards (AS/NZ 3500.1-2003, Clause 3.3.4) specifies that water pressure must be limited to 500 kpa on any new home, extension or renovation. Most of the leading competitors refer to this Standard in their warranty statement / policy. The recommended operating pressure for tapware is between 150-500 kpa (with the maximum pressure to be at 500 kpa).
Commercial
Methven 5 Years Parts & Labour / 10 Years Cartridge Replacement
Fastflow 12 months Parts & Labour / 5 Years Cartridge Replacement
Parahealth 12 Months Parts & Labour / 5 Years Cartridge Replacement
Note: 12 months for washers, "O" rings, powder coating, gold plating, lip and other seals, and all pull out sink mixer hoses and handsets.
Warranty Conditions
Methven's shower, tapware and NEFA Valve warranties, for both domestic and commercial installations, are each subject to the following conditions, and accordingly shall not apply if:
1. Proof of purchase details (such as invoice or receipt) cannot be provided.
2. There is a failure by any person to follow Methven's installation instructions, tapware and valve installation is performed by a non-registered plumber or the shower, tapware or valve is used other than in accordance withMethven specifications.
3. Evidence cannot be produced which confirms that the relevant product was purchased from a Methven authorised distributor.
4. Repair work is performed on the relevant shower, tapware or valve by a person other than Methven, its authorized service agents or any plumber who has not received authorisation prior to proceeding with the work.
5. Applicable statutes or regulations relating to public health are not observed.
6. Standards or regulations governing sewerage, plumbing, water supply and gas applicable to the location of the particular plumbing installation are not observed.
7. Harsh detergents or abrasive cleaners are used on any product finishes.
8. The warranty claim form is not completed in its entirety
9. The product is not installed in accordance with the relevant Australian Standards and Plumbing Codes
10. The product has been tampered with or repaired in any way
11. The product has been damaged by misuse, accident or neglect
Methven shall in no way be liable to the purchaser or end user of product for any loss, damage (direct, indirect or consequential), cost or expense suffered or incurred by that person (including, without limitation, any damage and/or labour charges incurred in installation, repair or replacement), other than as provided in the above provisions, under any relevant consumer protection legislation or as consented to by Methven in writing in advance.
Warranty Obligations
Methven's obligations under the above warranties are limited to the replacement of defective parts only. Liability in relation to any damage and/or labour charges incurred in installation, repair or replacement will only be accepted by Methven in writing. The above undertaking from Methven will apply to any purchaser or end user of Methven showers, tapware and valves who is a "consumer" under any relevant consumer protection legislation to the extent such undertaking is in addition to any other right or remedy which that person may have under that legislation. Where showers, tapware and valves are acquired for the purpose of a business, to the extent permitted by law any terms implied by any relevant consumer protection legislation shall have no force and effect between Methven and the purchaser or end user. Methven shall in no way be liable to the purchaser or end user of any shower, tapware, valve for any loss, damage (direct, indirect or consequential), cost or expense suffered or incurred by that person (including, without limitation, any damage and/or labour charges incurred in installation, repair or replacement), otherwise than as provided in the above provisions, under any relevant consumer protection legislation or as consented to by Methven in writing in advance.
If you have a defective product and wish to make a claim under this guarantee, please contact Methven Customer Service Australia 1300 638 483.
