Standard Warranty

Warranty statement - Methven Ltd New Zealand

The following warranty statement shall apply to all tapware and valving supplied to the New Zealand market. This includes, as stated, Methven’s responsibility to the customer regarding all other statutory and regulatory requirements.

Warranty statement

Where Methven tapware and showers are purchased for use in domestic residential installations, in addition to any other right or remedy which the purchaser or end user may have under any relevant consumer protection legislation, Methven undertakes to either repair or replace (at its option) the tapware or shower, if it is discovered that such tapware or shower contains a material defect which arose in the course of manufacture.

The Methven product warranty is applicable only on product purchased and installed in the specific country where the original purchase was made.

Domestic Installations

A five year warranty is applicable on all tapware and showers used in domestic installations, subject to the conditions set out below.

A non-transferable Life Time warranty is offered on ceramic mixing cartridges used with mains pressure.

Commercial Installations

A 12 month warranty is applicable on all tapware and showers used in commercial installations, subject to the conditions set out below.

Warranty Conditions

Methven’s shower and tapware warranties, for both domestic and commercial installations, are subject to the following conditions. If these conditions are not met, the warranty will be deemed null and void.

• Proof of purchase (such as invoice or receipt) is to be provided.
• Methven’s installation instructions must be followed. This includes operating conditions specified for temperature and pressure.
• The product has not been tampered with or repaired in any way.
• The product has not been damaged by misuse, accident, or neglect.
• The product does not contain excessive debris (in-line filters must be installed).
• All repair work is to be performed by Methven, its authorised service agent or plumber who has received a Methven authorisation number.

Methven shall in no way be liable to the purchaser or end user of product for any loss, damage (direct, indirect or consequential), cost or expense suffered or incurred by that person (including, without limitation, any damage and/or labour charges incurred in installation, repair or replacement), other than as provided in the above provisions, under any relevant consumer protection legislation or as consented to by Methven in writing in advance.

Warranty statement - NEFA New Zealand

The following warranty statement shall apply to all valving supplied to the New Zealand market. This includes, as stated, Methven’s responsibility to the customer regarding all other statutory and regulatory requirements.

Warranty

Where Methven valving is purchased for use or on-sale in the context of any business, Methven undertakes to either repair or replace (at its option) that valving, if it is discovered that such valving contains a material defect, which arose in the course of manufacture.

This undertaking shall not apply if:

• The defect is brought to Methven's attention later than two years after the date of purchase, where the defect relates to washers, O-rings, lip and other seals and powder coating, or 5 years where the defect relates to any other valving componentry. Proof of purchase will be required.
• There is a failure by any person to follow Methven's installation instructions or the valving is used other than in accordance with Methven's specifications.
• Evidence cannot be produced which confirms that the relevant valving was purchased from a Methven authorised distributor.
• Repair work is performed on the relevant valving by a person other than Methven, its authorised service agents or any plumber who has not received authorisation prior to proceeding with the work.

The above undertaking from Methven shall also apply to any purchaser of Methven valving who is a "Consumer" under the Consumer Guarantees Act 1993, in addition to any other right or remedy which such person may have under that Act.

Methven shall in no way be liable to the purchaser or user of any valving, for any loss, damage (direct, indirect or consequential), cost or expense suffered or incurred by that person, otherwise than as provided in the above provisions, or as provided under the Consumer Guarantees Act 1993.

Warranty statement - Export

The following warranty statement shall apply to all tapware and valving supplied to the export market:

Warranty

Where Methven tapware or valving (tapware) is purchased for use or on-sale in the context of any business, Methven undertakes to either repair or replace (at its option) that tapware, if it is discovered that such tapware contains a material defect, which arose in the course of manufacture. This undertaking shall not apply if:

• The defect is brought to Methven's attention later than two years after the date of purchase. Proof of purchase will be required.
• There is a failure by any person to follow Methven's installation instructions or the tapware is used other than in accordance with Methven's specifications.
• Evidence cannot be produced which confirms that the relevant tapware was purchased from a Methven authorised distributor.
• Repair work is performed on the relevant tapware by a person other than Methven, its authorised service agents or any plumber who has not received authorisation prior to proceeding with the work.

The above undertaking from Methven shall also apply to any purchaser of Methven tapware who is a "Consumer" under the local Consumers Act, in addition to any other right or remedy which such person may have under that Act.

Methven shall in no way be liable to the purchaser or user of any tapware, for any loss, damage (direct, indirect or consequential), cost or expense suffered or incurred by that person, otherwise than as provided in the above provisions.

Warranty Statement – Visentin S.p.A.

Visentin S.p.A guarantees its products against production defects at the following terms and conditions valid as of the date of purchase indicated on the cash slip or receipted bill.

• Five years guarantee for defects resulting from die casting, chrome finishing, or cartridge malfunctions. All damages caused by the accumulation of limestone residues are excluded from the guarantee;
• One year guarantee against defects on all finishings, as well as on gaskets and o-rings.

The guarantee does not cover either the consequences of incorrect installation, usage, maintenance or product care, which must be done according to the instructions included in the package; or damages resulting from collision or transportation or due to the presence of residues or foreign matters in the piping system.

If you have a defective product and wish to make a claim under this guarantee, please contact Methven Customer Service. New Zealand 0800 804 222 or Australia 1 800 035 330.