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Methven Terms & Conditions

Sink Mixer Installation Service

Methven Australia Pty Ltd (‘Methven’) is the manufacturer of your Methven product and agrees to provide you with installation services under the following terms and conditions:

OUR RESPONSIBILITIES

  • Methven products come with consumer protection warranties implied by law (see www.consumerlaw.gov.au). The product also comes with a Methven manufacturer’s warranty. Please see www.methven.com/au/standard-warranty
  • Installation services are provided by Methven authorised service agents who are engaged through an independent network of contractors. If you experience any issues with your installation service, we encourage you to resolve them directly with your assigned service agent.
  • Methven service agents carry out installation services during normal business hours or on weekends. Weekend installations are by mutual agreement.
  • To the extent permitted by law, we limit our liability to re-supplying the product, or refunding your payment, at our election.
  • To the extent permitted by law, we exclude liability for negligence and for indirect or consequential loss.

YOUR RESPONSIBILITIES

  • You must ensure that the product and the installation services are suitable for your purpose and your property. We are not liable if they are unsuitable.
  • Any information you provide will be relied upon by Methven. You will be liable for any additional costs incurred if your representations are incorrect.
  • You must confirm that your property is not subject to heritage requirements and that you have any necessary permits for the installation works which we will be doing.
  • You must ensure that the site is accessible and safe for the Methven authorised service agent to attend and to install your Methven product.
  • You must give us all relevant information about the site beforehand. You must provide Methven with access to amenities, electricity, water, light and gas as required.
  • You confirm that you are the home owner or that you have authority from the home owner for the installation works to be carried out. You must be at home during the installation service.
  • The authorised installers which Methven engages will be sourced through, and listed with, Taskforce Australia Pty Ltd (ACN 152 119 518) (‘Taskforce’).
  • You agree and acknowledge that the installer who installs your product is a separate and independent business performing the installation and is not an employee of Taskforce or Methven.
  • If you have a complaint after the installation service, you must allow Methven access to your property to assess the installation which occurred.
  • If you fail to perform your obligations or if anything you agree to under this contract is not correct or breached, then you must indemnify Methven for all costs, expenses and liabilities which Methven incur as a result.

PAYMENT

  • Full payment is required in advance of the installation service. Payment for this service will be transacted on the Methven website payment gateway.
  • If a Methven authorised service agent attends your property and the installation cannot go ahead due to not being provided access to the property at the agreed time and/or the product purchased is not considered 'like for like', you may be subject to a call out fee charged. See DEFINTION OF LIKE FOR LIKE section below for a definition of ‘like for like’.
  • If you want to cancel the installation service before the installation, we will try to assist but you may not be able to obtain a refund.

ADDITIONAL SINK MIXERS TERMS AND CONDITIONS

  • This offer is available for residential properties only.
  • Price is based on one Sink Mixer installation.
  • If the type of tap is being changed, for example pillar taps to a mixer tap, covering or creating additional holes in sink tops or vanity units is not included. Additional charges may apply and be payable to the installer on the day of installation.
  • Current plumbing up to connectors must be compliant and meet Australian standards.

PROCESS

  • You must purchase and take the Sink Mixer home with you in readiness for installation.
  • You must complete the online order for your installation via www.methven.com/au/installation-service and payment must be made.
  • A connection will then be made between you as the purchaser and the Methven authorised service agent to organise a suitable date/time.

INCLUDED

  • “LIKE FOR LIKE” installation. All installations are conducted on a LIKE FOR LIKE basis. This means that the incoming product can be installed in the same position and with the same connections/ configurations as the outgoing product.
  • The process includes the removal of existing product, installation of new product and site clean-up.
  • All works undertaken are subject to the Australian Building and Construction Code.

NOT INCLUDED

  • There may be circumstances where your new product can’t be installed on a LIKE FOR LIKE basis. If this is the case, additional items may be required to finalise installation of the new product. Any additional works require the approval of the customer prior to commencement.
  • Pricing and payment for any additional works can be negotiated directly between the customer and the Methven authorised service agent. Additional payment direct to the service agent may be required to undertake any additional works required.

DEFINITION OF LIKE FOR LIKE

  • This offer does not provide a "fresh install", an existing Sink Mixer must be present in the spot where the new unit is to be installed.
  • Replacing separate taps with a Sink Mixer is not a LIKE for LIKE.

If you have further questions, please contact the Methven Customer Care hotline on 1300 638 483, or via [email protected].

PRIVACY

Methven and Taskforce may collect your personal information to allow us to supply you with goods or services or to allow the products to be installed. We will not use or disclose your personal information for any other purpose unless authorised by law. We will disclose your personal information as necessary to the installations services provider to enable them to provide this service to you. Our Privacy Policy can be found at https://www.methven.com/au/privacy-policy/. Taskforce Privacy Policy can be found at https://www.taskforce.com.au/privacy-policy and you can email Taskforce at [email protected].