Methven Australia Pty Ltd ABN 15 104 813 390 of 16 Gipps Street, Collingwood, Melbourne VIC 3066 Australia (phone: 1300 638 483) (Methven) provides the following warranty for all tapware, showers and valves purchased in Australia from authorised Methven resellers for use in domestic residential (indoor) or commercial (indoor) installations (Goods). Commercial installations are all non-residential installations including hotels, motels, gyms, clubs, factories, schools, hospitals, restaurants and aged care facilities.
Please retain your proof of purchase. Ensure your purchase information is safe by registering your product online at www.methven.com/register.
Note: The warranty on the finish of non-chrome products is 3 years from date of purchase by the original purchaser.
NEFA valves are not fit for purpose after a 5 year period from manufacture date (as per coded stamp on each product).
The date of manufacture is marked on the valve, represented by a five digit number. The first two digits of the date of manufacture refer to the last two digits of the year of manufacture. The remaining three digits refer to the numerical day of the year in which the valve was manufactured (for example, 30 June 2007 would be represented as 07181).
Methven will (at its cost) replace any NEFA valve to the original purchaser if it is purchased with less than 12 months remaining of the 5 year expiration period from manufacture date (as per coded stamp on each product).
Proof of purchase must be provided for the replacement to be authorised to the original purchaser only.
(a) If during the applicable warranty period set out in the tables above (Warranty Periods), a Good has a material defect which arose in the course of manufacture then, subject to the warranty conditions below being met, you may submit a warranty claim to Methven by email: email@example.com, by calling Customer Care Australia on ph: 1300 638 483 or by mail to 16 Gipps Street, Collingwood, Melbourne VIC 3066. Methven may require you to return the Good, and you must pay the expenses for such return.
(b) Methven will (at its cost) either repair or replace (at Methven’s option) the Good. Methven will pay the expense for shipment of the repaired or replaced Good to you.
(c) This warranty is applicable only on Goods purchased and installed in Australia.
(d) Your rights under this warranty are in addition to and do not in any way affect any other rights or remedies that you have under any law which relates to the Goods.
(e) Our Goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Goods repaired or replaced if the Goods fail to be of acceptable quality and the failure does not amount to a major failure.
(f) Should any warranty claim be made and attended to by a Methven authorised Service Agent and that in the opinion of the Service agent or Methven, the problem was from a faulty installation or use of the products in conjunction with products of another manufacturer or from some other cause other than a manufacturing defect of the products for which Methven is responsible, Methven reserves the right to charge a service fee for each service staff attending the premise where products have been installed.
The Methven warranty set out in the Warranty Statement above (other than sections 1(d) and 1(e)) is subject to the following conditions, and accordingly shall not apply if:
(a) The Good was not new as at the date of purchase or proof of purchase details (such as invoice, receipt or transaction record) are not provided.
(b) There is a failure to follow Methven's installation instructions, evidence cannot be provided that the Good was installed by a licensed plumber or the Good is used other than in accordance with Methven specifications.
(c) Repair work is performed on the relevant Good by a person other than Methven, its authorized service agents or any plumber who has not received authorisation from Methven prior to proceeding with the work.
(d) Applicable statutes or regulations relating to public health are not observed.
(e) Standards or regulations governing sewerage, plumbing, water supply and gas applicable to the location of the particular plumbing installation are not observed. This includes (without limitation) the Australian Standards (AS/NZ 3500.1 Plumbing and Drainage Part 1: Water services) which specify that water pressure must be limited to 500kpa on any new home, extension or renovation. The recommended continuous operating pressure for tapware is between 150-500kpa (maximum static pressure must not exceed 500kpa).
(f) Harsh detergents or abrasive cleaners are used on any finishes of the Good.
(g) The Good is not installed in accordance with the relevant Australian Standards and Plumbing Codes.
(h) The Good has been tampered with or repaired (other than by or on behalf of Methven) in any way.
(i) The Good has been damaged by misuse, accident or neglect.
(j) The Good has discolouration, corrosion or rusting from ‘hard’ water and/or other environmental factors.
(k) Adequate access to products, fittings and fixtures to undertake extended warranty repairs is required. Methven will not be responsible for any consequential damage or costs where adequate access to product fittings and fixtures is not accessible.