Privacy Policy

Our Privacy Policy

We are committed to ensuring that your privacy is protected and we strictly adhere to the provisions of the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

Our Privacy Policy, together with our terms and conditions, set out how we collect personal information from you, or how you provide us with personal information, which will be processed by us.

How we collect and use the information we receive from you

If you place an order with us on our website, we will ask you to provide certain personal information about you, including (amongst other things):

your name;
your address;
your contact details; and
debit/credit card details (note that these are collected and stored by our payment provider and Deva does not have access to any debit/credit card details).

Please note that we require this information to be able to process and fulfil your order.

By submitting this information via our website, this is considered your consent for us to use your personal information in accordance with our privacy policy (which maybe amended from time to time).

Your personal information will then be used by us (our employees, agents, subcontractors and members of our Deva/Methven UK Limited “Methven”) group) to provide you with the goods you ordered and from time to time to communicate with you on any matter relating to the provision of goods in general.

Please note that we may also use the information you provide to us for the following purposes:

to monitor website usage and provide statistics to third parties for the purposes of improving and developing our website and the services we provide via our website. Please note that any such statistics and/or information provided to third parties will be made on a confidential basis and will not include information that can be used to identify any individual;
to support, improve and develop our business in general;
to contact you for your views on our website, our services and our business in general; and/or
to provide you with updates to our services, any special or new services (whether provided by us or a member of the Deva/Methven group), developments to our website or any policies (including our Privacy Policy) displayed on our website, and any other matter we think may be of interest to you.

If you would prefer not to receive any of the above-mentioned information (or if you only want to receive certain information) from us please let us know by either sending an email to sales@uk.methven.com, or calling us on 0800 195 1602.

Please note that if you wish to have your information removed from our data base at any time, please let us know again by sending an email to sales@uk.methven.com, or calling us on 0800 195 1602 and we will take steps to ensure that this information is deleted as soon as reasonably practicable.

We will not share, sell or distribute any of the information you provide to us without your prior consent, unless required to do so by law.

How safe is your information?

Protecting your security and privacy is extremely important to us and we make every effort to secure your information and maintain your confidentiality in accordance with the terms of the Data Protection Act 1998. Our website is protected by various levels of security technology, which are designed to protect your information from any unauthorised or unlawful access, processing, accidental loss, destruction and damage.

Please note that we may need to disclose your personal information where we:

are under a legal duty to comply with any legal obligation or in order to enforce or apply our terms and conditions; or
need to disclose it to protect our rights, property or safety of our customers or others, including the exchange for information with other companies, organisations and/or governmental bodies for the purposes of fraud protection and credit risk reduction.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do out best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; and transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

How you can register

You are able to browse our website without registering with us. Please note that you will however need to register with us to order any goods through our website.

Registration is free and you are not required to enter your debit/credit card details for registration purposes. We will only ask for your debit/credit card details when you place an order for goods via our website.

For the purposes of registration, we will ask you to enter your name, address and other personal details. We will only require you to enter your full details when you are registering. The registration process will take a few minutes and it will create a personal account for you. As indicated above, all information or account details that you provide to us will be securely protected.

Once you have registered, each time you visit our website, you will need to input your email address and chosen password to identify yourself to us. Once you have identified yourself, you will be able to access your user and account details.

Our use of cookies

A cookie is a small piece of information which is automatically created by our website on your computer. Please note that cookies are harmless to your computer. Cookies are a useful way of remembering the choices you have previously made while visiting our website.

Unless you specifically refuse to accept cookies when you initially register with us, our system will automatically issue one or more cookies to your computer when you use our website. Please note that if you set your computer to not accept cookies, there may be certain features/areas on our website that you may not be able to use. You block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies.

IP Addresses

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.

General

If any of the information you provide to us changes, please let us know as soon as possible so that we can make the necessary changes to the information we hold for you on our database so that your records are accurate and up to date. If you wish to make any changes to your information, please contact us by emailing sales@uk.methven.com, or calling us on 0800 195 1602.

If you wish to see the information we hold on you, please let us know by emailing us on sales@uk.methven.com, or calling us on 0800 195 1602. Please note that we are entitled to charge an administration fee of £10.00 to meet the cost of providing this information to you. We will respond to your request within 30 days of the date we received your request.

Please note that we may change our Privacy Policy from time to time. If we make any changes, these will be shown on our website and will immediately supersede any previously posted information.

If you have any further queries or comments on our Privacy Policy, please send us an email to sales@uk.methven.com, or calling us on 0800 195 1602. We always welcome your views about our website and our Privacy Policy.

Introduction to Cookies

A cookie is a small file that is created when you visit certain websites and stored on your device by your internet browser.

They collect information about your behaviour on the site in an anonymous form so that the website can gather information about how you used the site and recognise you when you return to the site. This allows the site to remember things like personalised details or user preferences.

By using cookies, we can personalise your visit and make the site easier to use. For example, cookies allow us to save your password so you do not have to re-enter it with each visit.

Some cookies are essential for this site to work fully. If you choose not to accept cookies, some parts of this site will not function correctly.

We use specialised analytics partners to gather certain information about how you browse, search and buy from the site. To do this we place cookies on your computer that collect information on our behalf. We use this information to constantly improve our services and your shopping experience and to improve the commercial performance of the site. Our partners analyse the data collected, which is then passed back to us via a secure connection.

Our contract with our partners prohibits them from using any of the data themselves. Password and credit card information is not collected by these specialised analytics partners.

For further information about cookies, visit www.allaboutcookies.org.

What we collect
We may collect the following information:

name
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sales@uk.methven.com
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Methven UK Limited Brooklands Mill English Street Leigh Lancashire, WN7 3EH United Kingdom.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

 

Cookies Used by This Site

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.
__utma Used to distinguish users and sessions.
__utmb Used to determine new sessions/visits.
__utmc Used to distinguish users and sessions.
__utmv Used to store visitor-level custom variable data.
__utmz Used to stores the traffic source or campaign used to reach this site.
__jwpusr Used to store JWPlayer video preferences.

Controlling the use of Cookies

This site works best when cookies are enabled (your browser allows cookies to be set); you may not be able to make a purchase if cookies are disabled. Web browsers are usually set to accept cookies by default.

Instructions on how to check cookie settings for common browsers are included here:

Microsoft Internet Explorer versions 6.0, 7.0, 8.0, 9.0

  • Click on 'Tools' at the top of your browser window (use the cog icon in IE 9.0) and select 'Internet options'.
  • Click on the 'Privacy' tab
  • Under the Settings section check the level is Sset to Medium or below, which will enable cookies in your browser
  • Settings above Medium will disable cookies and could cause the site to function not as we would expect.

Google Chrome

  • Click on 'Tools' at the top of your browser window and select Options
  • Click the 'Under the Hood' tab, locate the 'Privacy' section, and select the 'Content settings' button
  • Now select 'Allow local data to be set'

Mozilla Firefox

  • Click on 'Tools' at the top of your browser window and select Options
  • Then select the Privacy icon
  • Click on Cookies, then select 'allow sites to set cookies'

Safari

  • Click on the Cog icon at the top of your browser window and select the 'Preferences' option
  • Click on 'Security', check the option that says 'Block third-party and advertising cookies'
  • Click 'Save'